Orders are processed and dispatched within 3 business days from the date of purchase. A confirmation email is sent once your order is placed, followed by a shipping notification with tracking details when your order is handed over to our delivery partner. If you do not receive either email within a reasonable timeframe, please contact us at nevefragrances@gmail.com and we will assist you.

Once dispatched, the package cannot be rerouted, cancelled, or modified. We recommend reviewing contact and delivery details carefully before placing your order.

If you require support before your order has been dispatched, please reach out to us by email. While all sales remain final, we are always here to help and will accommodate where possible within our processing window.